It is our intention to provide beautiful products and ensure their longevity and durability. However, as our products are hand-embellished, very occasionally they may contain small imperfections.

If there is damage to the embellishments due to wear and tear or accidental damage, we can offer to quote for a repair. In this instance, we would suggest contacting us at customercare@altego.uk with your order details and an image of the repair that is required.  

We cannot be responsible for any attempted repair, alteration or customization undertaken by you or a third party.